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FAQs

What is the difference between Yonex JP & SP/IP coded items (rackets, strings, etc.. )? 
Why are JP items more expensive than SP/IP items?

Yonex has NEVER officially published or released any information regarding the quality issue or difference on different coded items. Yonex sells JP merchandises within Japan at a premium price. MBS imports JP items directly from Japan and hence JP items are sold at a premium price to other coded items. Comments made by other users are strictly their personal views. Perspective buyers should understand that no official answer has been released for the above question.

Are the Yonex items sold on MBS site genuine and authentic?

MBS is an authorized reseller of Yonex SP/IP coded items in Hong Kong. MBS obtains all Yonex SP/IP coded merchandises from Sunrise Sports Limited, the Official Distributor of Yonex Company Limited for the South Pacific region. Besides Yonex, all other brand of merchandises sold on MBS site are 100% genuine and authentic, sourced from the brand manufacturers directly or their authorized distributors.

How do I pay with PayPal during checkout?

PayPal accepts payment from funds in your PayPal account or directly from your credit card. Credit card payment is subject to credit review by PayPal Fraud Review Team.

When I am purchasing multiple packs of strings (e.g. box of 30), can I specify the string colors even Mixed Colors were chosen?

Colors of strings may be specified by writing your requested colors in the Comments box during Order Confirmation process. Our warehouse staff will do their best to meet your requested colors but can only be subject to stock availability. If the colors available differ greatly from your requested colors, we will let you know in advance and ask for your instruction. If a specific color requested was short by one or two packs, then MBS will make the decision to replace them with another color and would most probably be one of the other colors you requested.

When will MBS ship out my order?

Once your order went through and payment made sucessfully online it will be under the "Pending" status. MBS staff usually acknowledges pending orders within 24 hours from receipt of payment. Providing there is no complication with your credit card payment, the order will go straight into "Order In Progress" status. From this point, your order will be processed and packed for dispatch within 3-7 business days. If any of the items you ordered is out of stock, MBS will let you know the approximate waiting time and MBS reserves the right to dispatch the order partially, then dispatch the remaining items later when they arrive in stock.

Will my local Post Office deliver the parcel to my doorstep, or do I have to collect it myself?
Is my parcel covered by insurance?

Post Offices of various countries have their own mode of operation and services. All EMS Parcels are automatically covered by insurance up to a value of HK$1,000 (about US$130), while AIR or SEA Parcels bound for selective countries only are covered by insurance. Details of countries that are covered and not covered by insurance is shown in the Hongkong Post Entire Post Office Guide or the Compressed [ZIP] Post Office Guide, or you may browse the individual section of the Guide by visiting this page. The services and charges set out in this guide are liable to change.

How long would my order take to reach me? 

After an order has been posted, the postal transit time depends on the shipping service selected by the customer. Below is an approximation of the postal transit time and should be regarded as a reference only:

EMS Parcel
Asia & Oceana - 3-5 business days
Western Europe & North America - 4-7 business days
Middle East, Eastern Europe & Russia - 5-10 business days
Central & South America, Pacific & Remote Islands - 7-15 business days

AIR Parcel / Registered Airmail / Standard Airmail
Asia & Oceana - 7-14 business days
Western Europe & North America - 10-21 business days
Middle East, Eastern Europe & Russia - 15-30 business days
Central & South America, Pacific & Remote Islands - 21-60 business days

SEA / SURFACE Parcel
Asia & Oceana - 2-4 weeks
Western Europe & North America - 4-8 weeks
Middle East, Eastern Europe & Russia - 6-10 weeks
Central & South America, Pacific & Remote Islands - 8-14 weeks

Will I be charged any tax / customs duty? 

VAT / GST / Sales-related Tax / Provincial or State Tax
Orders placed online and dispatched from Hong Kong to your country should be regarded as overseas transactions and therefore no sales-related tax (such as VAT or GST) should be charged to the receiving party.

Import Duty
By instruction of the customer, MBS can mark the order as either MERCHANDISE and give it a full value, or mark the order as GIFT or SAMPLE (NOT FOR RE-SALE) and give it a reasonably lower value. However, whatever way we mark the parcel, it will be the discretion of the Customs Office of the respective country to decide whether or not to levy duty on the parcel.

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