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Shipping & Warranties

SHIPPING

Item Availability

Most items on our site are in-stock and ready to ship. Some items could be temporarily out-of-stock, and some items may not be available for shipment until a specific release date provided by the manufacturer. For more information, please read the details below.

In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.

Out-of-Stock Items

Items that are out-of-stock will clearly be marked *Out-of-Stock* when you place them in your shopping cart. A note showing the date when the item will be available again is shown at the bottom of the Product Detail page. Contact us otherwise.

Custom-made Orders

Custom-made Orders require additional time before they can be shipped. Expected delivery time is indicated on the Product Description page. Your order will be shipped once the item is ready and packed, your payment is approved, and the shipping address is verified. You will be notified the status of your order by email.

Shipping Methods and Costs

Hongkong

MY Badminton Store offers FREE SHIPPING  (unless otherwise stated on the product description page) WORLDWIDE (except 3 countries) by Hongkong Post Standard International Airmail Service in the form of small packets or parcels. For rackets or wholesale orders, customers have the option of using EMS Courier Parcel Service (Express Mail Service operated by the postal administrations world-wide) offered by Hongkong Post. Additional shipping fees will be charged for using this courier delivery option. Shipping charges for non-free-shipping items are shown in the FAQs section.

While MY Badminton Store makes every effort to ensure all orders reach the customers safely and quickly, we bear NO responsibility for any "Loss and Theft" of content in transit or after delivery by the Post Office. For orders of small items (strings, grips, etc.) exceeding US$10.00, we strongly recommend our customers using Registered Airmail for just US$1.95 on top. Registered Airmail gives you a Tracking Number and a peace of mind that your items will be traceable should there be any late or non-delivery. For expensive rackets, we recommend our customers using EMS Courier Parcel Services for a fast and safe delivery. Please help us to help your orders arrive safely at your address by paying a little extra on top.

Lost of Items During Postal Transit

Depending on the geographical location, an airmail parcel may take up to 2-4 weeks to arrive. If an order does not arrive after approximately one month from the date of dispatch, you may request MY Badminton Store to contact Hongkong Post to initiate an investigation with your local Post Office. An investigation into lost mails may take anything between 3-6 months. During such period, you may request MY Badminton Store to send a replacement order upon your payment of 70% value of the lost order. Replacement order can be requested ONLY if the original order was posted by Registered Airmail or EMS (SpeedPost) Service. Please be reminded that should the original order arrives after the replacement order had been dispatched, you have an option of either refusing the replacement order, in which case it will be returned to MBS and upon our receipt of the returned replacement order, MBS shall refund the 70% payment. Alternatively, if you also wish to keep the replacement order when it arrives later, you will be required to pay the full value (remaining 30%) of the replacement order. Please contact us in any doubts.

Shipping Rules and Restrictions

Orders may be dispatched any day during the business hours of the Post Offices, but is normally done 3-5 times a week. Our warehouse and Hongkong Post are closed on bank and public holidays. Please allow for additional shipping and handling time during holiday period (such as Christmas, Lunar New Year, Easter, etc.). Please contact us by email if you have any question.

Protection of Rackets During Shipping

We care for your rackets even though you have purchased and paid for them. Rackets, when shipped alone, will be packed in strong MBS racket-length packaging boxes for full protection.


 

RETURNS & WARRANTIES

Returning Damaged or Defective Items 

If you have received a damaged or defective item, please contact us by email within 7 days upon delivery of the parcel. Please provide us with your order number and item name / model as shown on the Packing Slip. Please email us a few pictures of the damaged item, put the damaged item back in its original packaging. We will notify you if we require you to take the damaged item to your local post office for inspection and for obtaining a damage report. MY Badminton Store will make every reasonable effort to replace the item in a timely manner.

Returning Unwanted Items / Exchange

Should you change your mind, you may exchange or return an item for a refund. For exchanging items, you would need to bear the postage of returning the original items to our shop, as well as the postage of forwarding the exchange items to you. For returning unwanted items, please send them to our shop with all document enclosed in the original package. A refund will be processed upon receipt of the returning package and checked clean and undamaged. You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receipt of your returned package, with the original postage and 10% of the returned item value deducted from the original item price being re-stocking and administrative charge.

Return Procedure 

Pack the item securely in the original package if possible, or use a new packing box if necessary. Enclose the original copy of the packing list with the item, and the email from us showing the Return Authorization (RA) code. Please make a copy of the packing list for your records. If you are unable to enclose your packing list, please include your order number, billing name, and address with the item. All products must be returned in good condition and with all paperwork, parts and accessories to qualify for a full refund. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries or Collect Charge. For your protection, we recommend that you register or insure your parcel for the return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), please ship the return package to:

MY Badminton Store, Shop M21, Mezzanine Floor, Wayson Commercial Building, 28 Connaught Road West, Sheung Wan, Hong Kong.

Keep the Return Tracking Number for the package you are returning until you have been notified that the package has arrived our warehouse. Our Standard Return Policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

Return / Cancellation Exceptions

Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below:

1. Customized Products / Strung Rackets
All sales are final for customized and personalized products, such as apparels with printed names and strung rackets. These items cannot be returned and order cannot be cancelled after work has been done. If an error occurred in your order process or packaging, please contact us immediately by email.

2. Auctioned Items
Occasionally, MY-Store Limited and MY Badminton Store may make some of its products available for auction on a website other than our own. All auction sales are final. MY-Store Limited and MY Badminton Store will only accept returns of defective or damaged products and products shipped in error within 7 days of your receipt of the auction item. Please contact us via email for complete instructions about returning an auction item. Any auction item returned to our warehouse without first contacting a Customer Service staff will not be processed and may be immediately returned to the sender.

Items Returned By The Post Office (Refused / Unsuccessful Delivery)

If an order is returned to us for unsuccessful delivery due to incorrect / insufficient address, incorrect receipient's name, or an error not caused by our side, the customer may be required to pay for the postages of the returned journey as well as the forwarding journey to the correct address. If the order is returned to us for unsuccessful delivery due to insufficient postage, inadequate documentation, or an error caused by our side, we will re-post the order to the customer free of charge.

Manufacturer's Warranties

All rackets purchased from MY Badminton Store carry a 3-month's manufacturer's warranty, issued from the date of purchase shown on the MBS Invoice and Packing Slip. Manufacturer's warranty covers defects and damages due to proven result of bad or faulty craftmanship, or damaged-on-arrival due to mishandling during postal transit. Manufacturer's warranty does not cover damage and breakage arising from improper use, collision during play, or the racket subsequently being strung to a tension exceeding that of the manufacturer's recommended one. Manufacturer's warranty does not cover racket models that are already discontinued by the manufacturer. The respective manufacturer reserves the final rights to decide whether or not the warranty will be granted.

How To Claim Warranties For Rackets

If you wish to claim warranty for a damaged racket, please follow the procedures below:

  • PLEASE DO NOT CUT THE STRING FROM THE DAMAGED FRAME. String cut and removed from the damaged frame will not be processed.
  • We record the serial numbers of all rackets sold (if applicable). Please email us the serial numbers of the damaged racket, alongside at least 3 pictures showing clearly the damaged area, and a brief statement on how the racket was broken. The pictures will be forwarded to the manufacturer or authorized dealer of the respective brand.
  • The manufacturer or dealer may require you to return the damaged item for closer inspection before granting any warranty. If you decide to return the damaged racket for closer inspection, please return it to the MBS shop address shown above.
  • POSTAGES - The postage for returning the damaged racket will be paid by the customer. Returning the damaged racket DOES NOT guarantee a successful granting of warranty. In the case of Yonex JP rackets, MBS will bear the postage of forwarding the damaged racket to Yonex Japan for inspection.
  • If a warranty is granted, the customer would have to bear the postage of forwarding the replacement racket to his/her address. The customer may request the replacement racket to be sent by EMS Courier Parcel upon the payment of additional EMS postage.

For additional information on manufacturer's warranty for a specific product or model, please contact us by email.

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